Privacy Policy

This Privacy Policy explains how Hotel Princi i Vogël, located in Velipojë, Albania, collects, uses, stores, and protects personal information when you visit our website, contact us, or make a booking request. For the purposes of this policy, “Hotel Princi i Vogël,” “we,” “us,” or “our” refers to: Bujana Hoti PF Business Number: K87011003T Address: Rruga Nr. 4, Velipojë, Shkodër, Albania Email: [email protected] Phone: +355 68 201 0811 Website: hotelprincivogel.com 1. Information We Collect We may collect personal information when you use our website, contact us, or submit a booking request. This information may include: Full name Email address Phone number Check-in and check-out dates Number of guests Room preferences Special requests or notes Any other information you choose to provide through our contact or booking forms We may also collect limited technical information automatically when you visit our website, including: IP address Browser type and version Device type Pages visited Date and time of visit Referring website Cookie preferences This technical information helps us maintain website security, improve performance, and understand how visitors use the website. 2. How We Use Your Information We may use your personal information for the following purposes: To respond to booking requests and general inquiries To manage reservations and guest communication To provide information about rooms, availability, prices, and hotel services To improve our website and customer experience To maintain website security and prevent misuse To comply with legal, accounting, tax, and administrative obligations To handle complaints, disputes, or service-related issues We do not sell your personal information. 3. Legal Basis for Processing We process personal information only when we have a valid legal reason to do so. Depending on the situation, this may include: Contractual necessity, when processing is needed to manage a booking or provide requested services Consent, when you voluntarily submit information through a form or accept optional cookies Legal obligation, when we must retain certain records for tax, accounting, or regulatory purposes Legitimate interest, such as improving our website, preventing fraud, protecting our website, and responding to customer inquiries 4. Booking and Third-Party Platforms If you book through a third-party platform, such as Booking.com, Airbnb, Google Travel, or another travel service, that platform may collect and process your personal data according to its own privacy policy. If our website connects to a booking engine, channel manager, payment provider, or availability synchronization service, your information may be shared with those providers only as necessary to complete the reservation or related service. 5. Payments If online payment functionality is added to the website, payment data may be processed by a secure third-party payment provider. We do not store full card numbers or sensitive payment authentication details on our own website unless explicitly stated and secured according to applicable standards. 6. Cookies and Analytics Our website may use cookies and similar technologies. Some cookies are necessary for the website to function, while others, such as analytics or marketing cookies, are used only with your consent where required. More information is available in our Cookie Policy. 7. Sharing Your Information We may share personal information with: Hotel staff and authorized service providers Website hosting providers Booking or reservation management systems Email, communication, or customer support tools Analytics providers, if enabled Payment providers, if online payment is enabled Public authorities, where required by law We only share information when necessary and with appropriate confidentiality and security measures. 8. International Transfers Some service providers may process data outside Albania or the European Economic Area. Where this happens, we aim to use providers that apply appropriate safeguards for personal data protection, such as contractual protections, adequate security standards, or other legally recognized transfer mechanisms. 9. How Long We Keep Your Information We keep personal information only for as long as necessary for the purposes described in this policy. Typical retention periods may include: Booking and guest communication records: retained as needed for reservation management and legal obligations Contact form messages: retained for as long as needed to respond and manage the request Accounting and tax records: retained according to applicable legal requirements Cookie consent records: retained according to the cookie tool or consent management settings When information is no longer needed, we delete or anonymize it where reasonably possible. 10. Your Rights Depending on applicable law, you may have the right to: Request access to your personal information Request correction of inaccurate information Request deletion of your information Object to certain processing Request restriction of processing Withdraw consent where processing is based on consent Request portability of your data, where applicable Lodge a complaint with the relevant data protection authority To exercise your rights, contact us at: [email protected] We may need to verify your identity before responding to certain requests. 11. Data Security We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted through the internet. 12. Children’s Privacy Our website is not intended for children to use independently. If a minor contacts us or submits information, we may require confirmation from a parent or legal guardian. 13. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date. 14. Contact Us For privacy-related questions, contact: Hotel Princi i Vogël Bujana Hoti PF Address: Rruga Nr. 4, Velipojë, Shkodër, Albania Email: [email protected] Phone: +355 68 201 0811 Website: hotelprincivogel.com